Terms

Relayd is a document exchange workspace. Businesses use it to request, receive, review, organise, deliver and keep a history of documents exchanged with their clients. Clients use the links a business sends them; they don't need an account and these terms don't ask anything of them beyond using links honestly.

Relayd isn't a CRM, an e-signature tool or an identity-verification service, and it doesn't check what documents contain.

• Use accurate details, keep your password private and tell us if you think your account is compromised.
• Each workspace has at least one owner. Owners manage billing, the team and workspace settings; members can do everything else. Owners are responsible for who they invite.
• Everything done from an account counts as done by its holder.

• New workspaces get a 14-day free trial. No card is needed and it doesn't turn into a paid plan automatically.
• Plans are billed monthly in pounds sterling at the prices on the pricing page when you subscribe. Payments are processed by Stripe.
• You can change or cancel your plan from Billing at any time; a cancellation takes effect at the end of the period you've paid for.
• If a trial ends or a subscription lapses, the workspace becomes read-only: your documents stay available, but new links, uploads and deliveries pause until a plan is active. If a payment fails we keep things running for 7 days while it's retried.
• Moving to a smaller plan never removes data or loosens a protection already set on a link, but features outside the new plan can't be used for new work.

• You keep ownership of the documents and information you put into Relayd. We use them only to provide the service to you.
• You're responsible for having the right to collect, store and share the documents you exchange, and for telling your clients how you use their information.
• Uploaded files are not scanned for malware. Treat downloads with the same care as email attachments.

Please don't use Relayd to:

• send spam, or emails or reminders to people who don't expect to hear from you;
• impersonate another business or trick people into uploading documents (phishing);
• store or share anything unlawful, or malware;
• probe, overload or work around Relayd's security, limits or bot checks.

We may suspend links or accounts used this way, and will explain why where we safely can.

• Activity history and Delivery records show what happened in Relayd — for example that a link was opened or a file was downloaded, and when. They are not legal proof of who received a document or that they read it.
• Expiry dates on documents are the dates your team records. Relayd doesn't verify that a document is valid, genuine or current.
• We work hard to deliver emails, but we can't guarantee that a recipient's mail provider accepts them. Every link can also be copied and sent another way.

We aim to keep Relayd available and your data safe, but we don't offer a formal uptime commitment. We'll improve the service over time; if a change significantly affects how you use it, or these terms change in a way that matters, we'll tell workspace owners by email before it takes effect.

You can stop using Relayd at any time. To close a workspace and have its data deleted, contact us from an owner's email address. We may close accounts that break these terms, giving notice where we reasonably can.

Questions about these terms? Send us a message. See also our Privacy notice and Security page.